Crisis intervention services may be provided in extended observation or crisis residential units. Crisis intervention services may not be provided to a person who is currently admitted to a crisis stabilization unit. Crisis intervention services consist of the following interventions: 

• An assessment of dangerousness of the person to self or others 
• The provision of emergency care services that include crisis screening and response, telephone access, emergency case services, urgent care services, routine care services, and access to emergency medical/crisis services 
• Behavior skills training to assist the person in reducing distress and managing symptoms 
• Problem-solving 
• Reality orientation to help the person identify and manage his or her symptoms of serious mental illness or SED 
•  Providing instruction, structure, and emotional support to the person in adapting to and coping with immediate stressors Crisis intervention services are available to eligible children youth and adults.

In addition to the general requirements described above, when providing crisis services, a provider must document the following information:

• • Risk of suicide or homicide
  • Substance use
  • Trauma, abuse, or neglect
  • The outcome of the crisis (e.g., person in hospital, person with friend and scheduled to see doctor at 9:00 a.m. the following day)
  • All actions (including rehabilitative interventions and referrals to other agencies) used by the provider to address the problems presented
  • The response of the person, and if appropriate, the response of the LAR and family members
  • Any pertinent event or behavior relating to the person’s treatment that occurs during the provision of the service
  • Follow up activities that may include referral to another provider